Ixigo IPO

Customer Support Executive

Bangalore
Full-Time

No. of Openings

1-2 years

Job Experience

Bachelor's degree in [any field]

Job Qualification

CET

Department

English, Hindi, & any other Regional language are highly preferred

Languages Required

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Roles & Responsibilities

Customer Interaction:

Respond promptly and professionally to customer inquiries via phone, email, and chat.
Provide accurate information about products, services, and company policies.

Issue Resolution:

Address and resolve customer issues and concerns in a timely and efficient manner.
Escalate complex issues to the appropriate department for further investigation.

Product Knowledge:

Develop a deep understanding of our products and services to effectively assist customers.
Stay updated on product changes, updates, and new releases.

Communication:

Maintain clear and concise communication with customers to ensure a positive experience.
Document customer interactions and details accurately in the CRM system.

Customer Satisfaction:

Strive to meet or exceed customer satisfaction goals.
Collect feedback and identify areas for improvement in the customer support process.

Team Collaboration:

Collaborate with other departments to resolve customer issues and improve overall customer experience.
Share insights and feedback with the team to enhance customer support strategies.
Continuously update knowledge through training sessions and self-learning

Time Management:

Prioritize and manage multiple tasks efficiently to meet customer needs.
Ensure timely follow-up on customer inquiries and resolutions.

Customer Education:

Educate customers on self-service options and online tools to empower them to find solutions independently.
Provide guidance on using products and services effectively.

Requirements & Qualifications

Bachelor’s degree in [any field]
1-2 years of experience in a customer support role.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Familiarity with CRM systems and customer support software.
clearing NISM exams is mandatory
Ability to work in a fast-paced environment and handle high call volumes.
Positive attitude and a commitment to providing outstanding customer service.

Apply Now!

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Attention Investors!

"Prevent unauthorized transactions in your account update your mobile number/ email Id with your Stock Broker. Receive information of your transactions directly from Exchange on your mobile / email id at the end of the day."

Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from the depository on your email id and/or mobile number to create a pledge. Pay 20% upfront margin of the transaction early to trade in the cash market segment. Investors may please refer to the Exchange’s Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020, and NSE/INSP/45534 dated August 31, 2020, and other guidelines issued from time to time in this regard. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.

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Registered Office: Old No.56/2 ,New No.58, LIC Nagar, Vinayagar Kovil Street, Erode -8,Tamil Nadu– 638002.
Alice Blue Financial Services (P) Ltd : NSE EQ | NSE FO | NSE CDS-90112 SEBI REG : INZ000156038
Alice Blue Financial Services (P) Ltd : BSE EQ | BSE FO | BSE CD-6670 SEBI REG : INZ000156038
Alice Blue Financial Services (P) Ltd : CDSL DP ID 12085300 DP SEBI REG : IN-DP-364-2018
Alice Blue Financial Services (P) Ltd : MCX-56710 SEBI REG : INZ000156038
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Click on the provided link to learn about the process for submitting a complaint on the ODR platform for resolving investor grievances.

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Disclaimer : Prevent unauthorized transactions in your account. Update your mobile numbers/email IDs with your stock brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day. Issued in the interest of investors. All clients have to update their email id and mobile number with Member : Investor Grievance [email protected]
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