If access to the authenticator app is lost, follow these steps:
Step 1: Login to ANT Web platform.
Step 2: Provide your User ID and PAN.
Step 3: Choose either Email or SMS for receiving a code, input your email ID and captcha, then click on Reset.
Step 4: Enter your new password and tap Continue.
Opt for Method 2
Step 1: Select “Setup TOTP” and tap on it.
Step 2: Set up an external authenticator like Google Authenticator. To download Google Authenticator, go to For Mobile or Web.
Step 3: Click on “Scan? or Copy Setup key.”
Step 4: Enter the 6-digit TOTP generated on Google Authenticator and then tap on Continue.
Step 5: The password will be reset. Tap on “Login here” to proceed.